Sbk21 believes that online gaming should be enjoyable entertainment, not a burden. We provide self-control tools, informational resources, and full support to ensure every player in Malaysia can play within a healthy and responsible environment.
Responsible gaming means enjoying online gaming as a form of entertainment — not as a source of income, an escape from problems, or a way to fill an emotional void. At sbk21, we understand that every player comes from a different background and life situation, which is why we provide a comprehensive framework to help you stay in control.
Gaming should be a fun and enjoyable activity. When you play within self-set limits, with money specifically allocated for entertainment, and with a clear mind — that is truly responsible gaming. sbk21 not only provides a fair gaming platform, but also equips you with all the tools needed to maintain this balance.
Malaysia is a society that values family harmony and community wellbeing. We at sbk21 share the same values — which is why our responsible gaming programme is designed with local players in mind, with support available in easy-to-understand Bahasa Melayu.
All these tools are free and can be activated directly from your sbk21 account without needing to contact customer support.
Set a deposit limit based on the time period of your choice. Once the limit is reached, the sbk21 system will automatically block any additional deposits until the limit period expires. You may reduce the limit at any time, but increasing the limit requires a 24-hour waiting period to take effect.
Set the maximum session duration per day. When the set time is about to expire, sbk21 will send a warning notice. Once the limit is reached, the session will be automatically ended and you must take a break before resuming.
Set the maximum loss amount you are willing to accept within a given period. Our system will automatically restrict access to gaming once your loss limit is reached, ensuring you do not continue playing beyond your financial means.
If you feel you need a break from the platform, you can activate a self-break for 24 hours, 7 days, 30 days, or 90 days. During this period, your account will be fully blocked from all gaming activities and promotions.
A permanent self-exclusion option is available for players who decide to stop playing entirely. Once activated, your account will be permanently closed and you will not be able to re-register using the same details.
Sbk21 sends periodic reminders during your gaming session informing you of how long you have been playing and the total amount wagered. These reminders help you stay aware and make smarter decisions while playing.
Access the sbk21 platform through your web browser or mobile app and log in using your username and password.
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select any self-control tool from the list provided — deposit limits, session limits, loss limits, or self-exclusion options based on your needs.
Enter the desired amount or duration and click "Confirm". Lower limits take effect immediately, while limit increases require a 24-hour waiting period.
Review your self-control settings from time to time to ensure they still align with your current financial situation and lifestyle.
Problem gambling can happen to anyone. Recognise these early warning signs and seek help before things get more serious:
Gambling with money meant for bills, food, or essential family needs.
Constantly thinking about gaming and planning ways to earn more money to keep gambling.
Feeling restless, irritable, or anxious when unable to play or forced to stop.
Lying to family or friends about how much time and money is spent on gambling.
Attempting to "chase" losses by betting more, even when aware of the risks involved.
Relationships with family and friends begin to suffer due to excessive time spent gambling.
Answer the following questions honestly. If you answer "Yes" to two or more questions, we encourage you to speak with someone you trust or seek professional support.
If you answered "Yes" to two or more of the questions above, we encourage you to use sbk21's self-control tools or contact our support team for further guidance. Seeking help early is a sign of strength, not weakness.
You don't have to face this alone. sbk21 works with various organisations to ensure help is easily accessible to all players.
Our support team is available anytime via live chat on the platform. Speak confidentially about your gambling concerns with our trained support agents.
Send an email to the sbk21 responsible gaming team for a more in-depth and confidential discussion. All communications are handled with full confidentiality and professionalism.
The Department of Social Welfare Malaysia (JKM) provides counselling and psychosocial support services for individuals and families affected by problem gambling.
Problem gambling often affects the entire family. Access family counselling sessions through the National Population and Family Development Board (LPPKN), which operates across Malaysia.
Talian Kasih (15999) is a national psychosocial support service operating 24 hours a day, 7 days a week, providing free counselling assistance in Bahasa Melayu and English.
Sbk21 provides a variety of articles, guides, and educational resources on responsible gambling, all freely accessible to every user on our platform through the FAQ section.